Privacy Policy

This Policy applies to Daxido riders, Daxido Partner users, delivery senders and recipients, and people who contact support, including through WhatsApp. We apply the privacy laws that are in force and applicable to each activity, including the Information Technology Act, 2000 and its applicable rules, and the Digital Personal Data Protection Act, 2023 and Rules, 2025 as their provisions commence.

You can contact support@daxido.com for privacy questions or to exercise the choices described here. Mandatory rights under applicable law are not limited by this Policy.

Depending on the service you use, we process:

• Account information, such as name, email, registered phone number, profile photo and account identifiers.
• Location and trip information, such as pickup and drop points, routes, timings, fares and booking history.
• Quick and parcel information, such as collection and delivery instructions, recipient contact details, basket approvals and handoff records. Provide only information needed for the requested service.
• Payment records, such as transaction references, amounts, payment status, wallet credits, refunds and the payment method selected.
• Support conversations, attachments, ticket history, satisfaction ratings and requests to reopen a case.
• Driver verification information, such as driving licence, vehicle registration, insurance, identity checks and approval status.
• Device, app-version, push-token, performance and crash information. Optional advertising measurement is described separately in Section 14.

We receive this information from you, through use of the Platform, from other participants where needed to complete your booking, and from service providers. If you supply a recipient or trusted contact, tell them why their details are needed and obtain any permission required.

Location is central to a ride platform, so we are specific about it:

• Rider location is collected while you use the app in the foreground, to show nearby driver-partners, set your pickup point, match you with a driver-partner, track your ride and support safety features.
• Driver-partner location is collected in the foreground and, while on duty, in the background, to receive ride requests, navigate, calculate fares and support safety features.
• Location recorded during a ride is also used to calculate the fare and generate the trip record.

You control location permissions in your device settings, but the Platform cannot match or track rides without them.

We use personal data to:

• Create and maintain your account and verify you by one-time password.
• Match riders with driver-partners, operate rides and deliveries, calculate fares and generate trip records.
• Provide safety features, including SOS, live ride tracking, trip sharing with trusted contacts, and driver-partner verification.
• Operate the wallet, promo codes, vouchers and reward programmes.
• Provide customer support and resolve disputes.
• Send service communications and, with your consent where required, promotional messages.
• Detect and prevent fraud, enforce our Terms and Conditions and trust and safety policies, and comply with law.
• Analyse and improve the Platform.

We use information to provide the service you request, comply with applicable law and protect users. Where consent is required, we explain the purpose and obtain it through the relevant notice or control. Accepting these terms or contacting support does not by itself enable optional Meta measurement or WhatsApp promotions.

You can change app permissions in device settings, turn off Ad measurement in the app, change WhatsApp preferences, or contact support@daxido.com. Withdrawing optional advertising or promotional consent does not restrict booking, driving, payments or support. Withdrawing information needed for a particular service, such as location for dispatch, may prevent that service from working. Withdrawal stops future consent-based processing; it does not undo processing already carried out lawfully.

We do not sell your personal data. We share information needed for the purposes explained in this Policy:

• With matched riders, driver-partners and delivery recipients to fulfil a booking or delivery.
• With payment and payout providers to process authorised payments, credits, refunds, billing and settlements.
• With hosting, mapping, authentication, notification and analytics providers that support the Platform, including Amazon Web Services and Google/Firebase.
• With Meta for optional advertising measurement when enabled, and with WhatsApp/Meta when you use WhatsApp messaging. These are separate services and separate choices.
• With authorised support staff who handle your ticket, including messages and attachments received from WhatsApp.
• With emergency services or authorities where needed for an incident or required by law.

Providers may process information under service agreements and their applicable privacy terms. We limit the information shared to what the relevant service needs.

Follow the payment method and amount shown for your booking. Where a balance is payable directly to the driver, pay only that remaining balance. Confirmed wallet, promotional or online amounts already applied must not be paid again. A payment awaiting confirmation is not a confirmed payment.

For payments and payouts processed through the Platform, providers such as Razorpay and Cashfree handle the relevant payment details. We retain transaction references, amounts and status information needed to operate and reconcile the service. We do not store full card numbers, card security codes, banking passwords or UPI PINs. Never send those details to support or in a WhatsApp chat.

Our primary operational backend is hosted on Amazon Web Services in the Mumbai region. Providers such as Meta, WhatsApp and Google/Firebase may process information on infrastructure outside India according to their services and applicable terms. We therefore do not promise that every copy of all personal data remains in India. Transfers and provider use are subject to applicable law and the safeguards required for the relevant service.

We follow reasonable security practices and procedures under the Information Technology Act, 2000 and the rules made under it, including:

• Encryption of data in transit.
• Access controls that limit personal data to the staff and systems that need it.
• Sign-in by one-time password rather than stored passwords.
• Monitoring of access to production systems.

No system is perfectly secure. If a breach affecting your personal data occurs, we will notify you and the authorities as applicable law requires.

We retain information for the time needed to operate your account, complete bookings, handle support, prevent abuse and meet legal obligations. An account-deletion request has a 30-day waiting period shown in the app, during which you can cancel the request. Outstanding trips, payments or earnings may need to be resolved first.

After deletion is completed, profile and other information no longer needed is deleted or de-identified. Some transaction, tax, safety, dispute and fraud-prevention records may need to be retained for the applicable purpose or legal period with restricted access. Backup copies may expire through the normal backup cycle. Deletion does not erase messages already delivered to another person or independently held by a third-party service. Contact support@daxido.com for questions about a specific record.

You can ask us to:

• Provide access to information about the personal data we process.
• Correct inaccurate account information.
• Delete your account or information, subject to the waiting period and necessary retention described above.
• Help you withdraw optional consent or update messaging preferences.
• Review a privacy complaint and explain the outcome.

Use the available in-app controls or email support@daxido.com. We may need to verify your account before sharing information or taking an account action. Do not email passwords, banking PINs or full identity documents unless a secure, necessary process has been explained. Additional rights under applicable law, including nomination where available, remain available.

In Daxido or Daxido Partner, open the account-deletion option under Profile or Settings. The app checks unresolved bookings and balances, then shows a scheduled deletion date after a 30-day waiting period. You can cancel the request before that date.

If you cannot access the app, email support@daxido.com and state whether the request concerns your rider account, Partner account or both. Include your registered contact details so we can arrange account verification. A message from an unverified number alone is not sufficient to delete an account.

Deletion becomes irreversible when completed. Records retained for legal, safety or dispute purposes are handled as described in Section 11. Turning off ad measurement or WhatsApp offers is a separate choice and does not require account deletion. Instructions are also available at https://www.daxido.com/delete-account/.

The Platform uses analytics and crash-reporting tools, including Firebase, to understand operation, measure performance and fix errors. Website features may use cookies or similar storage; browser controls manage those separately from app permissions.

Optional Meta ad measurement is off by default. If you enable it, Daxido can send app activation, registration, fare-viewing, vehicle-choice, booking and trip outcomes, confirmed payment outcomes, scheduled-reservation and Quick order outcomes. Daxido Partner can send application, onboarding-verification and job outcomes. Availability depends on the installed version and the actions you actually complete. A prepared event is not sent merely because it exists in our integration.

Events can include app role, vehicle type and, for applicable ride checkout or confirmed purchase events, amount and currency. The Meta SDK can include device and advertising identifiers and network/device information. We do not send names, phone numbers, exact pickup or drop locations, banking credentials, basket or prescription contents, support messages or identity-document contents through these app events.

Meta uses the information to measure and attribute Daxido advertising. On iPhone, system tracking permission is also required. Rider controls are in Profile, under Preferences, then Ad measurement (optional). Partner controls are in Settings, under Data & Privacy, then Ad measurement (optional). Turning this off stops new measurement from the app and does not restrict service access. It does not recall information already received by Meta. Meta describes its processing at https://www.facebook.com/privacy/policy/.

WhatsApp is an optional channel for service updates and customer support. When you message Daxido, WhatsApp/Meta delivers your number, profile information made available with the message, message text or media, and delivery information. Our support team can view that conversation in the Daxido support dashboard. We verify account ownership before linking or discussing private account and booking details.

After verification, the support menu can help you choose a recent ride or an older booking and an issue, continue with an agent, and provide feedback after resolution or request reopening. Ratings and reopen requests become part of the support record. Never send an OTP, UPI PIN, card security code or password to a support agent.

Service-update consent and promotional consent are separate. Reply YES UPDATES to enable supported service updates. Offers require the separate YES OFFERS choice. Reply STOP OFFERS to stop promotions while keeping service-update preferences. Reply STOP or UNSUBSCRIBE to withdraw WhatsApp messaging preferences, or ask support@daxido.com to help. Starting a chat or verifying an account does not subscribe you to offers.

WhatsApp delivery depends on connectivity and provider rules. Messages and menus may expire; the app remains the source for the current booking and payment status. WhatsApp is not an emergency service. WhatsApp explains its processing at https://www.whatsapp.com/legal/privacy-policy. You can always contact Daxido by email at support@daxido.com.

The Platform is not intended for anyone under 18 years of age, and we do not knowingly collect personal data from children. If you believe a child has created an account or provided us personal data, write to support@daxido.com and we will delete it.

We may update this Policy from time to time. When we make material changes we will notify you through the app or by other reasonable means, and the "Last updated" date will be revised. Where a change requires fresh consent under the DPDP Act, we will ask for it. Your continued use of the Platform after an update takes effect means the updated Policy applies.

Send privacy concerns, data requests and grievances to support@daxido.com with a clear subject, such as Privacy request or Grievance. We may verify your identity and ask for the information needed to investigate. Our postal address is Daxido Technologies Services Private Limited, 2nd Floor, Sunnyvale, No 35/1-7, Meanee Avenue Road, Frazer Town, Bengaluru, Karnataka 560005.

We acknowledge concerns promptly and aim to resolve them within 30 days, or the shorter period required by applicable law. If you disagree with a resolution, ask for escalation and quote the ticket reference. Remedies available through competent consumer, privacy or other authorities under applicable law remain available.

For customer support, privacy questions, account deletion, grievances and legal correspondence, use support@daxido.com. Please include the relevant booking or ticket reference where available, without including payment PINs or passwords.

Daxido Technologies Services Private Limited, 2nd Floor, Sunnyvale, No 35/1-7, Meanee Avenue Road, Frazer Town, Bengaluru, Karnataka 560005.